The answers to the following frequently asked questions sum up the Render Demo's ordering policies.
Render Demo sells tutorials by various professional artists in DVD format. DVDs are further categorized as either DVD-Video or DVD-Rom. A DVD-video is like any "Hollywood" movie DVD and will play on a DVD-player connected to a TV set or on a computer. The movie dimensions for these lectures are either 640x480 or 853x480(widescreen) which is standard for all standard-definition DVDs. Some cropping may occur. Our DVD-Rom discs are intended for play in computer DVD-Rom players ONLY and are compatible with both Mac and PC computers. Some television DVD-players may work but cropping may occur. We strongly recommend using your computer to view our DVD's. The lectures on these DVDs are QuickTime movies usually sized at 1024x768. The only SOFTWARE requirements for these DVDs are Apple QuickTime player and Adobe Acrobat (to read the associated PDF files). Free downloadable copies of these software packages are available online.
Qualified students, faculty and schools are eligible for a discount on all Render Demo products. Educational orders can be placed either online or via mail-order. Fill out the order form and fax or email back to us with the appropriate paperwork. You will also find discount pricing information on bulk orders.
Products are shipped via the United Parcel Service (UPS) 2nd Day Air and United States Postal Service (USPS) 5-10 day service. When ordering online, you have multiple shipping options to choose from. Orders are processed Monday-Friday and are usually shipped the next business day. For International 2nd day air orders, there occasionally is a delay due to some country customs regulations.
All prices are listed in US Dollars. Your credit card company will automatically convert the amount of your order based on current exchange rates. If you want to know current exchange rates against US Dollars, visit the Universal Currency Converter. We can ship your package just about anywhere in the world. If you order on-line, confirmation of your shipment will be sent by e-mail. PLEASE NOTE: We are not responsible for any customs taxes or fees your country may have for importing these DVDs. We are also not responsible for any delays or lost items due to customs, and if customs returns your order to us we will charge you for the reshipment of your order. However, if a problem with customs occurs, we will do our best to help get your order released.
Render Demo Design Studio DVDs are intended for playback on all computer systems in any country. They are NOT meant to be used in DVD players.
All sales are final and non-refundable. Please review your order carefully before submitting your final purchase. If any product should be damaged in shipping or prove to be a defective copy, Render Demo will replace it with a new one. This guarantee is valid up to 60 days after the date of purchase. Opened products will only be exchanged with another copy of the same product. Digital Downloads are non-refundable. Once you purchase and download a digital file, you have a copy and therefore we cannot issue a refund. Sales of all DVDs and Digital Downloads are non-refundable.
All credit card transactions are made through PayPal's secure server, making it virtually impossible for your personal information and credit card number to be stolen during your purchase.
Render Demo never sells or shares any customer information with any other company. Your e-mail address is required to send order confirmation information, or to alert you if there were any problems with an order. Phone numbers are required for the purpose of completing Express Mail shipping forms and customs forms for international shipments.
Yes, Render Demo Design Studio does sell DVDs directly over the phone. You can make a phone order by leaving a detailed message at 443-860-9930. Visa, Discover, American express and Mastercard accepted. (please include your full name, mailing address and email address in your message.)
Unfortunately, No. All DVDs are only available online.
Ordering by mail takes a little longer, but allows you to pay by money order:
1. download the pdf here and print it out. Fill out the form and contact us if you have any questions such as bundle pricing.
2. Enclose a bank check or money order in US Dollars for the amount due. Make checks payable to Render Demo. Note: Do NOT send personal checks. In most Countries, you can buy a money order right at the Post Office for an amount in US Dollars, or most banks will be able to issue a check in US Dollars for you.
3. Mail your completed order form to:
Render Demo
5016 Taylor Lane. Suite 100
Ellicott City, MD 21043
USA
The best way to contact us is via email: mark@renderdemo.com. Emails are responded to on a daily basis, but if you have the strong desire to speak to someone, you can reach us at 443-860-9930.
No. Our instructors work very hard to take time out of their production schedules to make these tutorials. Please adhere to our Terms and Conditions and understand that purchased items are for personal use only. We have tried to make Render Demo a valuable and affordable resource to all, so your cooperation and support are necessary for this resource to grow. Instructors will only be able to justify the time and expense of producing tutorials if they feel that their compensation is fair. Piracy and illegal file-sharing is anything but fair to our instructors.
Yes, but only if that DVD is available for Pre-Order. The Product page will display a Per-order button for you to click on. You must go through and complete the purchase process in full. Once the product becomes available, it will immediately ship to the address provided on the purchase order. Pre-Orders typically begin a few weeks before product is ready to launch. If you are purchasing using the educational discount. You will be reimbursed the difference after the product ships and we recieve your rebate coupon.
Render Demo's privacy policy covers the collection and use of personal information that may be collected by Render Demo anytime you interact with Render Demo, such as when you visit our website, when you purchase Render Demo products, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Render Demo, and we go to great lengths to protect it.
Because it helps us deliver a superior level of customer service.
There are a number of situations in which your personal information may help us give you better service. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Render Demo products you own, such as their serial numbers, and date of purchase. We may collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We may also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
Render Demo takes your privacy very seriously. Be assured that Render Demo does not sell or rent your contact information to other marketers. There are times when it may be advantageous for Render Demo to make certain personal information about you available to companies that Render Demo has a strategic relationship with or that perform work for Render Demo to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products, or conduct customer research or satisfaction surveys. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Render Demo website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari or Firefox.
Render Demo may update its privacy policy from time to time.